Return Policy
Returns & Exchanges
Dear Lila is built on the idea that beauty takes time. Every piece we offer is made slowly, intentionally and sourced in small batches. To protect the heart of our small, grass roots business, we don’t offer refunds. Eligible items can be exchanged or returned for store credit.
Please order only when you truly love a piece. If you’re unsure about fit, fabric, or how to style something, ask us. We’re happy to help you choose something that feels right on you.
Anything purchased during a sale is final sale and can’t be returned or exchanged.
Exchanges & Store Credit
- Items must be unworn, unwashed, and in their original condition with tags still attached.
- Please contact us within 7 days of your order arriving to request an exchange or store credit.
- Store credit expires 12 months after it’s issued.
- Return shipping is paid by the customer, unless the item arrived damaged.
Damaged or Defective Items
If your order arrives damaged or isn’t quite right, email us within 5 days of delivery. Send your order number and a photo of the item, and we’ll make it right.
Pre-Orders & Custom Orders
Pre-orders and custom pieces are made just for you, so they’re final sale and can’t be exchanged or credited. Thank you for understanding. These pieces are made with you in mind.
We’re a small, heart centered brand making and curating pieces for a slower, more intentional way of living. Your support keeps that rhythm going, and we’re grateful you choose with care.
Discount Codes & Shipping
Free shipping offers apply only to orders shipping within the contiguous United States. They don’t extend to international destinations, Hawaii, or Alaska.
Orders to those locations are charged shipping at checkout, calculated from the destination and carrier rates, so the cost stays accurate and fair.
Thank you for supporting a small business through this.
With love,
Nicolette - Dear Lila